Terms of Use

Terms and Conditions of Use

This page outlines the Terms and Conditions of access to and use of all Ecademy Limited learning resources including Music Ecademy and all related components, services and products.

Acknowledgment and acceptance of Terms and Conditions

  • These Terms and Conditions (Terms) apply to all users, regardless of whether a licence to Access the Site has been purchased by a school / educational institution on behalf of students and teachers, or directly by a student or parent.
  • By accessing and using Music Ecademy the online learning resource (Site), or providing it to other persons, including teachers, students and parents (Users), to use in accordance with these Terms, the Customer agrees to comply with these Terms and to ensure that each User complies with these Terms.
  • Your access to and use of Music Ecademy (musicecademy.com, musicecademy-app.com and all associated products)(collectively, your Access) is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained or referred to on this page (Terms and Conditions). Your Access to the Site constitutes your agreement to be bound by the Terms and that agreement may be enforced by us. If you do not agree with any of these Terms, you must cease using the Site.
  • We reserve the right, at our discretion, to revise, amend and update the Terms at any time by updating the version of these Terms uploaded on the Music Ecademy website (www.musicecademy.com)
  • If there is any inconsistency between these Terms and any other agreement between the Customer and Ecademy Limited (Music Ecademy), these Terms will prevail unless expressly agreed otherwise in writing between the Customer and Ecademy Limited (Music Ecademy).

General Terms and Conditions of Use

  • Access to, and use of, Ecademy Learning resources including Music Ecademy is subject to our Terms and Conditions of use.
  • Music Ecademy licences are for individual, non commercial, use only.
  • Music Ecademy licences are non transferable.
  • Music Ecademy accounts are purchased on an individual basis and are not to be shared among several users.
  • You cannot on-sell or profit from Music Ecademy accounts without our express permission in writing.
  • Clients are liable for their own internet charges. It is the responsibility of the clients to ensure their computers and internet access are sufficient to access Music Ecademy.
  • Music Ecademy is not responsible for a poor internet connection or connectivity problems on the users end.
  • We send out log in information, renewal notifications and payment notifications via email. The user is responsible for receiving these emails, adding Music Ecademy to a safe list and checking spam folders in order to receive any emails from us.
  • Anybody found to be intentionally misusing the site (e.g. hacking) will have their licences revoked without refund.
  • It is the responsibility of the users to protect their usernames and passwords.
  • Students must not use rude or inappropriate words in their usernames.
  • We reserve the right to cancel unpaid licences.
  • We will completely remove lapsed accounts including all of the progress data.
  • You must not use the Content for commercial purposes without first obtaining our express written authority.
  • You must take your own precautions to ensure that the process, which you employ for accessing the Site, does not expose you to the risk of viruses, malicious computer code or other forms of interference, which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system or data, which arises in connection with your Access to Music Ecademy.
  • The Site and our Content is continuously evolving. We reserve the right to delete, modify, change, evolve and improve existing Content, including curriculum, product features and tools, at any time without notice or consent.
  • Accounts and progress data will be reset each year unless otherwise requested.
  • We will keep progress data associated with an account for a maximum of three years before it will be reset.
  • Any user, including, students or teachers, found to be in breach of these Terms, acting in a manner that we deem to be inappropriate or inconsistent with the spirit of these Terms or that is unlawful or prohibited by any laws applicable to the Site, may have their Access to the Site revoked.

School/Academic Licences

  • Term of Subscription: School subscriptions are on an annual basis and run for a school year. For school subscribers the subscription starts at the date of purchase and delivery of the access to the site. For school customers in the southern hemisphere subscriptions will run until the end of term 4 or semester 2 in December. For school customers in the northern hemisphere subscriptions will run until the end of the final term in July.
  • Pricing: Fees and charges for school subscription are detailed at the time of purchase. We reserve the right to change our pricing each year without prior notice.
  • Payment: payment for school subscriptions will be made each year, unless otherwise discussed with each individual school.
  • Delivery of products and services: Access to the site will be delivered via email at the time discussed with each individual school or academic institution.

Individual Licences (Home user subscriptions)

  • Term of Subscription and Renewal: Home subscriptions are provided on an auto-renewing basis to ensure continued access to and use of the relevant resources. Home subscriptions are either monthly or yearly and automatically renew for consecutive periods of the same length (each a renewal term) unless notice of cancellation is provided prior to the expiry of the initial term or any renewal term. We will automatically charge your nominated account using the payment method on file for each renewal term.
  • Pricing: Fees and charges for your home subscription are detailed at the point of purchase. For each renewal term your payment details will be automatically charged the then current fees for the licence type you have selected, continuing on a recurring basis until you cancel your subscription.
  • Delivery of products and services: Access to the site will be delivered via email within 72 hours after processing of payment
  • We send out log in information, renewal notifications and payment notifications via email. The user is responsible for receiving these emails, adding Music Ecademy to a safe list and checking spam folders in order to receive any emails from us.

Customer Service Policy

  • All products/services supplied will be in working order.
  • All faulty products will be exchanged for a working version at no additional charge.

Refund/Returns Policy

  • Music Ecademy offers a 10 day money back guarantee. No refunds will be offered beyond this time.
  • We do not provide refunds to users who cancel part way through the initial term or any renewal term of a subscription. You can manage and make changes to your subscription by logging into your PayPal account, or by contacting us at info@musicecademy.com

Subscription Cancellation

  • All our subscriptions are on a subscription base and are billed either monthly or annually
  • Please inform us 14 days in advance if you would like to cancel your subscription to Music Ecademy

Credit Card Transaction Policy

  • All credit card transaction are done over a secure internet connection.
  • Music Ecademy uses PayPal to process online payments, which is a secure gateway.  If you need more information on how PayPal works please visit their website https://www.paypal.com/bs/webapps/mpp/home

Ownership of Content

  • The Music Ecademy Site, including without limitation all materials displayed on or produced through the Site, information, text, illustrations, graphics, video, sound recordings, software, functions, tools, results derived from the use of software and tools, data collected from Access to the Site, names, logos and trade marks on the Site (collectively, Content) and the intellectual property therein belong to us and are protected by copyright, trade mark, trade secrets and other intellectual property laws unless expressly indicated otherwise on the Site.
  • You must not modify, copy, reproduce, republish, download onto a computer, upload to a third party, post, transmit or distribute this Content in any way except in accordance with applicable law, these Terms or with our express prior written consent.
  • Copyright in this Site (including without limitation all content, text, graphics, logos, icons, sound recordings, video, software and downloadable / printable files, worksheets, workbooks and resources) is owned or licensed by us.

Disclaimer and Limitation of Liability

  • Although we have no reason to believe that any information contained in this Site is inaccurate, we do not warrant the accuracy, adequacy or completeness of the information.
  • We do not accept responsibility for loss suffered as a result of your reliance on the accuracy or currency of information contained in this Site. The Content is provided “as is” without warranties of any kind, express or implied, including as to accuracy, timeliness and completeness.
  • Neither we nor our directors, employees or contractors will be liable for any loss or damage, however arising (whether in negligence or otherwise), in connection with your Access, the Content or any omissions from the Content.
  • You agree to indemnify us and our directors, employees and contractors and keep us and all of them indemnified, against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from any breach by you of the General Conditions, or reliance by you on any information obtained through the Site or your Access to the Site.


  • Our failure to act in a particular circumstance does not waive our ability to act with respect to that circumstances or similar circumstances.
  • We do not accept any liability for any failure to comply with the General Conditions where the failure is due to circumstances beyond our reasonable control.
  • If any of the General Conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will nevertheless continue in full force.